Privacy Policy

Last updated: 19 October 2026

Nutrix Health respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, store and protect information when you visit our website, contact us, book an appointment or use our nutrition and health coaching services.

We handle personal information in accordance with New Zealand’s Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.

1. Who we are

Nutrix Health provides nutrition advice, health coaching and workplace health education in New Zealand.

Contact: Janey Carr, Nutrix Health

Email: janeycarrhealth@gmail.com

Business contact address: C/- 6 Church Street, Nelson 7010

For any questions about privacy or how your information is handled, please contact us using the email address above.

2. What information we collect

We only collect personal information that is reasonably necessary to provide our services.

Depending on how you interact with Nutrix Health, this may include:

Your name, email address and telephone number.
Your organisation and contact details if you enquire about a workplace Lunch & Learn.
Information you provide through website forms, emails or appointment bookings.
Health information you choose to share as part of nutrition and health coaching, such as medical history, blood test results, medications, nutrition, physical activity and lifestyle habits.
Relevant information received from a referring healthcare provider or another source, where permitted by law.
Limited technical information collected when you visit our website, such as your IP address, browser type and website usage information.

We ask that you avoid including detailed or sensitive medical information in general website enquiry forms. If you become a coaching client, we will explain how to share health information appropriately.

3. How we use your information

We collect and use your information to:

Respond to enquiries and communicate with you.
Arrange consultations, coaching appointments and workplace Lunch & Learn sessions.
Provide nutrition and health coaching services.
Maintain appropriate client records and monitor progress.
Coordinate with other healthcare providers where appropriate and permitted by law.
Manage our business, website and administration.
Meet our professional and legal obligations.
Send educational or promotional communications where we have the required consent.

Providing information is generally voluntary. However, we may be unable to respond fully to an enquiry or provide certain services if necessary information is not supplied.

We will not use your personal health information for unrelated marketing without the appropriate authorisation.

4. How we store and protect your information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Information may be stored in password-protected business systems, email accounts, appointment booking platforms and client management software.

We use third-party technology providers to operate parts of our business. These may include:

GoDaddy, WordPress and Elementor: website hosting and management.
Google Forms: collection of workplace Lunch & Learn enquiries.
Cal.com: appointment scheduling.
Everfit: nutrition and health coaching records and client communication, where used.
Email and video conferencing services: communication and online consultations.

Some providers may store or process information outside New Zealand. We take reasonable steps to ensure that personal information is protected and that any overseas disclosure complies with applicable New Zealand privacy requirements.

Although we take reasonable precautions, no internet-based system can be guaranteed to be completely secure.

5. When we share information

We respect the confidentiality of your personal and health information.

We may share relevant information:

With technology providers who process or store information on our behalf.
With healthcare professionals involved in your care, where appropriate and permitted by law.
With your authorisation, for purposes you have agreed to.
Where required or otherwise permitted by New Zealand law.

We do not sell your personal information.

Where Nutrix Health provides services within another healthcare clinic, that clinic may also collect and hold information under its own privacy policy and clinical record systems.

6. Cookies and website information

Our website may use cookies and similar technologies to support website functionality, security and understand how visitors use the site.

Cookies are small files stored by your browser. You can manage or disable them through your browser settings, although some website functions may be affected.

Third-party services used on our website, including embedded forms and booking tools, may also collect information according to their own privacy policies.

7. How long we keep your information

We keep personal information only for as long as it is needed for the purposes for which it was collected, or as required by law.

Where the Health (Retention of Health Information) Regulations 1996 apply, health records are generally retained for at least 10 years after the last service provided, unless a lawful exception applies.

Other information, such as general enquiries, is securely deleted or disposed of when no longer required for a lawful purpose.

8. Your rights to access and correct information

Under New Zealand privacy law, you have the right to request access to personal information we hold about you and ask for corrections if it is inaccurate or incomplete.

To make a request, email janeycarrhealth@gmail.com.

We will respond in accordance with applicable privacy law.

9. Email communications

If you have enquired about our services, we may contact you to respond to your enquiry or discuss arrangements you have requested.

We will only send promotional emails where permitted by New Zealand law. You can opt out of these communications at any time by using the unsubscribe instructions provided or contacting us directly.

10. Privacy concerns or complaints

If you have any concerns about how your personal information has been collected, used or stored, please contact:

Janey Carr
Nutrix Health
Email: janeycarrhealth@gmail.com

We will take your concern seriously and work to resolve it.

If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner:

Website: https://www.privacy.org.nz

11. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will be published on this website with the date it was last updated.